Currency and Taxes: All prices shown on this site are in US Dollars. All pricing requests will be quoted in US Dollars. The buyer is responsible to remit any and all applicable taxes in their respective geographical area. Canadian customers will be charged GST at the current rate and PST will be charged to British Columbia customers only unless a valid and applicable PST exemption certificate or number is provided.
Duty, Customs, Export Fees: There are no applicable charges for all US and Canadian customers. Products are either covered under NAFTA or are shipped from within Canada or the United States of America. Other country’s customers are responsible for any charges according to their country’s regulations and can obtain these costs from the appropriate Customs Broker.
Shipping: We ship stock products within 24 hours and custom products within 5 to 10 business days. All applicable Freight Charges are extra. Charges will be shown on Shopping Card transaction form or quoted with any custom quotation.
At the time of order: We accept PayPal, Visa, MasterCard and American Express. In order to process your Credit Card transaction, we will require:
1. Name as shown on Card
2. Card type and number
3. Expiration date
4. Last three digits of the security code as shown on the signature panel on the back of your card
5. Mailing address and Zip/Postal code where the card statements are sent
General: 100% customer satisfaction is our goal at all times. We value our customer’s business and strive to have long term, repeat customers.
Electronic Equipment, Software and Ribbon: Warranty, exchange and return policies vary according to the manufacturer’s warranty and are included in the specific product description.
Stock Label Products: The customer shall receive the product as specified. To assure total customer satisfaction, we encourage you to request free samples for testing to verify that the product is meeting all performance requirements such as printability, adhesion, durability and any other, prior to placing an order.
Custom Label and Printed Products: We guarantee the product to be as specified and approved by the customer. We strictly follow the industry guidelines referred to as “Printing Trade Standards” (please see below)
General: At Mattelabels.com, we strive to provide you with the best possible printing experience. If you are not 100% satisfied with your order, please contact us within 14 days of receiving your order. We will work with you to find a solution that best meets your needs, whether that means reprinting your order at no additional cost or crediting your account so you can place a new order. Policies are subject to change without prior notification.
Product returns: Please call us or e-mail us to report any return requests. Once approved, you will receive a RMA (Return Material Authorization) Number. Please be sure to record that number on all shipping documentation.
Stock Label, Ribbon and Software Products: In the event the customer has made an error when placing an order, Customer may return products within 30 days of purchase for a full refund of the product. Shipping and any other charges if applicable are not refundable. To qualify, the product must be completely unused and in its original packaging. The return shipping costs are at the customer’s expense.
Order Error / Omissions: In the event 0963986 B.C. Ltd. or mattelabels.com has made an error (quantity, make and model, color, material, pricing, etc.) in processing your order, we will fully refund or replace your order.
Liability: The Customer shall indemnify and hold harmless 0963986 B.C. Ltd. and mattelabels.com for any loss or damages due to any product or services supplied including any errors or omissions. 0963986 B.C. Ltd. and mattelabels.com is in no way liable for any consequential costs as a result of any product supplied. 0963986 B.C. Ltd. and mattelabels.com’s maximum liability shall never exceed free replacement or refund.
Quotation: A quotation not accepted within thirty (30) days is subject to review.
Orders: Orders regularly entered, verbal or written, cannot be cancelled except upon terms that will compensate printer against loss.
Experimental Work: Experimental work performed at customer’s request, such as sketches, drawings, composition, plates, presswork, and material will be charged for at current rates.
Preparatory Work: Sketches, copy, dummies and all preparatory work created or furnished by the printer, shall remain his exclusive property and no use shall be made, nor any ideas obtained therefrom be used, except upon compensation to be determined by the printer.
Condition of Copy: Estimates for typesetting are based on the receipt of original or manuscript clearly typed on 8.5″x 11″ uncoated stock. Condition of copy which deviates from this standard is subject to re-estimating and pricing review by printer at time of submission of copy.
Preparatory Material: Art work, type, plates, negatives, positives and other items when supplied by the printer shall remain his exclusive property unless otherwise agreed in writing.
Alterations: Proposals are only for work according to the original specifications. If through customer’s error, or change of mind, work has to be done a second time or more, such extra work will carry an additional charge, at current rates for the work performed.
Proofs: If proofs are submitted to the customer, corrections, if any, are to be made thereon and the proofs returned to the printer marked “O.K.” or “O.K. with corrections” and signed with the name or initials of the person duly authorized to pass on same. If revised proofs are desired, request must be made when proof is returned. The printer is not responsible for errors of work as per customer’s O.K. or changes are communicated verbally. The printer shall not be responsible for errors if the customer has not ordered or has refused to accept proofs or had failed to return proofs with indication of changes or has instructed printer to proceed without submission of proofs.
Press Proofs: Press proofs will be charged for at current rates. However, a press inspection sheet of any form can be submitted for customer approval, at no charge, provided customer is available at the press during the time of makeready. Any changes, corrections or lost press time due to customer’s change of mind or delay will be charged for at current rates.
Color Proofing: Because of differences in equipment, paper, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job shall constitute acceptable delivery.
Over Runs or Under Runs: Over runs or under runs not to exceed 10% on quantities ordered up to 10,000 copies and/or the percentage agreed upon over or under quantities ordered above 10,000 copies shall constitute acceptable delivery. Printer will bill for actual quantity delivered within this tolerance. If customer requires guaranteed “no less than” delivery, percentage tolerance of overage must be doubled.
Customer’s Property: The printer shall charge the customer, at current rates, for handling and storing customer’s stock or customer’s printed matter. All customer’s property that is stored with a printer is at the customer’s risk, and the printer is not liable for any loss or damage thereto caused by fire, water, sprinklere leakage, theft, negligence, insects, rodents, or any cause beyond the printer’s control. It is understood that the gratuitous storage of customer’s property is solely for the benefit of the customer.
Delivery: Unless otherwise specified, the price quoted is for a single shipment, F.O.B. printer’s local place of business. All estimates are based on continuous and uninterrupted delivery of complete order, unless specifications distinctly state otherwise.
Terms: Net cash thirty (30) days. All claims must be made within five (5) days of receipt of goods. Delays in Delivery: All agreements are made and all orders accepted contingent upon strikes, fires, accidents, wars, floods or other causes beyond the printer’s control.
Paper Stock: Paper stock furnished by the customer shall be properly packed, free from dirt, grit, torn sheets, bad splices, etc., and of proper quality for printing requirements. Additional cost due to delays or impaired production on account of improper packing or quality shall be charged to the customer.
Indemnification: The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense, and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that the said printing violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or other personal rights, except to the extent that the printer has contributed to the matter. The customer agrees, at the customer’s own expense, to promptly defend and continue the defense of any such claim, demand, action, proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provided further that the printer shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.